Frequently Asked Questions

Billing Questions

 
What are your office hours?

We are open from 8:00am to 4:00pm, Monday through Friday.

 
What is your billing cycle?

Residential customers are billed quarterly in advance. Commercial customers are billed on a monthly basis in advance.

 
Where can I pay my bill?

We try and make paying your bill as convenient as possible. You can always mail your payment to our office. In addition we have a drop box at our location. For your added convenience, we offer auto-payment via your checking account. For this service contact our office (559) 683-4680.

 
Do you have late fees?

Yes, we have a late charge of $5.74 a month or 1.5% per month whichever is greater. If your service is shut off there is also a restart fee of $22.96.

 
Am I being billed for the cart?

No, we provide one refuse and one recycling cart as part of our standard service. Additional carts may be obtained for an added fee. Although EMADCO retains ownership of the carts, it is the customer’s responsibility to keep them clean. Normal wear and tear is expected, however, negligent damage ( eg. burned cart), may result in an additional replacement charge.

 
What do I need to do to start service?

Please contact our office (559) 683-4680.

Can I save up my weeks of not putting my carts out and use them up all at once by putting out extra trash?

No, Emadco offers weekly service regardless of if you have your carts out or not.

What happens when I don't pay my bill?

Emadco's Non-Pay Policy is as follows:

The due date is the 10th of the month after the statement date. If payment is not received within 45 days of the statement date you will be charged a late fee and your service will be shut off without any further notice. Once your service has been shut off you will be required to pay in full, plus pay a restart fee. Toters will be pulled 4 weeks after shut off, if no payment is received.

We offer online bill pay as well as automatic credit card payments.

Please call our office for details - (559) 683-4680.